- We review compliance with current consumer protection legislation, answer enquiries and prepare memos and reports for companies with offline or online sales channels.
- We draft and review contracts and general terms and conditions in accordance with applicable legislation.
- We advise on the process of handling complaints lodged by consumers against companies, whether through administrative channels, consumer arbitration proceedings or court proceedings.
- We advise on the implementation of customer service systems within companies to handle consumer complaints and any inspection and/or disciplinary proceedings associated with such complaints.
- We manage and defend retail sector companies before consumer protection bodies in relation to sector-specific inspections or consumer complaints, handling, where necessary, administrative penalty proceedings by submitting the required written submissions and appeals.
- We provide strategic advice and represent clients in consumer arbitration and court proceedings.
- Specialist consultancy on consumer audits for companies operating in the retail sector and, where necessary, the implementation of processes to rectify any non-compliance identified as a result of such audits.
- Drafting and reviewing Privacy Policies and Terms of Use for platforms, websites, applications or other digital tools used by retail sector companies engaged in the sale of goods and services to consumers and users.
- Advice on and verification of labelling and advertising to ensure consumers are provided with accurate information.
- We monitor advertising campaigns aimed at consumers, as well as promotions, prize draws and competitions. We prepare the legal documentation relating to promotional activities.
- Review of commercial practices to ensure compliance with applicable consumer protection regulations and to minimise any associated risks.
- Legal assistance in connection with Consumer Inspections initiated by any regulatory body, whether national or European.
- Lawyers specialising in consumer law training.
- We train staff on consumer rights and compliance with good commercial practices.
- We assess internal procedures to identify and rectify breaches.
- We draw up protocols for handling consumer complaints and, where applicable, consumer-related inspections.
Contact lawyers specializing in consumer law for businesses
Our lawyers specializing in consumer law for businesses in the retail sector offer a personalized service, strategically designed so that your company can operate with full legal guarantees, avoiding the reputational and economic impact associated with any contingency in this area.